FAQ

Returning & Cancelling

Can I still cancel my order?

Orders can only be cancelled until the item is packaged and shipped.

If you changed your mind about an order, please contact us as soon as possible.

When will I get my money back?

Refunds are issued within 14 days after the return/cancellation is processed and assimilated.

Until when can I return my package?

You can return your package until 14 days after it has been delivered.

How can I return my package?

Return fees are for our cost.

Depending on the product you want to return, we can either plan a pick-up moment or we can send you a return label.

In the last case, you will need to bring the package to a return point. We will provide you with further details once you contact us about it.

Will I get all of my money back?

Yes. We offer a 100% not good, money back guarantee on all of our products.